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PRINTEMPS.COM PERSONAL DATA PROTECTION


Version dated: 02 October 2023


The Printemps Group grants great importance to the protection of your personal data. Respecting the confidentiality of said data is part of a framework of trust, structured around the values of loyalty, integrity, and transparency. Below you will find our entire Personal Data Protection Policy, detailing our practices regarding the processing and protection of your data, as well as the rights you have regarding your personal data. If you have any questions regarding your personal data, please contact us at the following address: vosdonneespersonnelles@printemps.fr



1. WHO ARE WE?


As members of the Printemps Group, the companies PRINTEMPS SAS*1 and BPCP (Printemps du Louvre) *2 (hereinafter referred to as " the Printemps companies "), are jointly responsible for processing your personal data. The terms "we" or "our" used in this policy refer to the companies PRINTEMPS and BPCP.

*1 PRINTEMPS, a simplified joint-stock company with a capital of €50,000,000, whose registered office is located on 102 rue de Provence, 75009 Paris, Paris trade registry number 503 314 767.

*2 BPCP, a simplified joint-stock company with a capital of €2,042,355, whose registered office is located on 102 rue de Provence, 75009 Paris, Paris trade registry number 423 681 717.


Within the framework of the Visa Printemps payment card, CA Consumer Finance*3, of which SOFINCO is a brand, is responsible for processing your personal data. In this respect, for any request relating to personal data concerning the Visa Printemps payment card, you may contact the Data Protection Officer using the contact details below:

- By post: CA Consumer Finance, Délégué à la protection des données, BP50075, 77213 AVON Cedex, France.

- By email: dpdcacf@ca-cf.fr

*3 CA Consumer Finance, SA with capital of €554,482,422, headquartered at 1 Rue Victor Basch - CS 70001, 91068 MASSY Cedex, registered with the Evry Trade and Companies Register under number 542 097 522.

2. WHAT IS PERSONAL DATA?


"Personal data" refers to any information that can be used to identify you, whether directly (for example, your first name and last name) or indirectly (for example, through a telephone number, or a website username).

3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?


In the below tabs you will find the following information:

  • The processing purposes for which your personal data may be collected, i.e. the main reason for processing your personal data and the subsequent uses of your data associated therewith according to the websites of the Printemps companies, i.e.:
  • listes.printemps.com (PRINTEMPS LISTES);
  • printemps.com (PRINTEMPS.COM);
  • the CLub Printemps loyalty programme and the Printemps Stores.
  • The personal data that we collect in order to carry out our processing;
  • The legal basis that authorises us to process your personal data;
  • The duration for which we store your personal data in our systems.


Creating and updating your account

  • To allow you to manage your subscription preferences.
  • Email (and SMS) for Printemps.com
  • Email, SMS or mail for Printemps stores.
  • To improve customer insight using reporting and statistics in order to send you communications suited to your preferences and interests.
  • To manage your subscription to our online services: Personal shopper, in-store appointment, e-gift card.
  • To carry out studies and statistics about services subscribed online.
  • To enable you to manage your username and password.


- Title, first name, last name - Telephone number - Country of residence - Email address - Date of birth (if you sign up to the Club Printemps loyalty programme) - Your tier points (if you sign up to the Club Printemps loyalty programme) - Your shopping points (if you sign up to the Club Printemps loyalty programme) - Your discount vouchers (if you sign up to the Club Printemps loyalty programme) - Your Club Printemps days (if you sign up to the Club Printemps loyalty programme) - Account creation date - Payment methods - Delivery address - Billing address - Purchase history
  • Performance of a contract
  • Your consent (in order to send you marketing communications)
  • Legitimate interest of the Printemps companies (to improve our customer insight and carry out statistics)
  • Customers: 3 years after your last in-store, email/SMS*5, or online activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


MANAGING AND TRACKING ORDERS

  • To enable you to confirm your order.
  • To manage the payment of your order under the conditions described in the following paragraph.
  • To process your order and ensure its tracking and completion (if you added products to your bag without finalising the order and proceeding to payment), as well as the delivery of the product to the address indicated.
  • To manage product returns.
  • To manage any contact that you have with us about your order.
  • To display your receipts in your account.
  • To organise and manage your conversations with our Personal Shopper team (searching for previous orders to ensure that they suggest products that are consistent with your previous purchases, either in-store or on our website).
  • To contact and respond to you in order to manage your orders and returns if required.


  • Title
  • Last name
  • First name
  • Email address
  • Phone number
  • Order number
  • Order amount
  • Details of items purchased:
  • Brand purchased
  • Date of purchase
  • Model
  • Size
  • Online and in-store purchase history
  • Order date
  • Order status
  • Delivery details (address, postcode, town/city, country of residence)
  • Location data (for delivery to a Printemps store near you). Please note that this location data is not stored in our systems.


  • Performance of a contract
  • Your consent (in order to send you marketing communications related to products placed in your shopping bag and for which the order has not been finalised)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Guest customers: the time needed to complete the services.


MANAGING THE PAYMENT OF YOUR ORDER

  • To manage the payment of your order and ensure the use of various payment methods.
  • Please note that any payment information (credit/debit card number/PayPal information/bank details) is collected directly by our payment service provider, not by us.


  • Credit/debit card (card's holder, card number, expiry date, CVV)
  • Payment methods (credit/debit card, gift card, purchase voucher, Visa Printemps payment card, PayPal account)



  • Performance of a contract
  • Your consent (to save your payment details in your electronic wallet for faster payment in the future)



  • Your CVV is not stored by our payment service provider after the transaction is complete.
  • The card number, expiry date and cardholder's name are kept by our payment service provider for a maximum of 15 months in order to allow the management of any claims made by the cardholder.
  • If you consent to have your card details stored in your electronic wallet, the bank details will be stored by our payment service provider until you withdraw your consent and/or until the card expires, for a maximum duration of 5 years.


MANAGING THE CREATION OF AN ONLINE MONEY POOL ON PRINTEMPS.COM
  • To enable you to create your online money pool and invite participants
  • To allow participants to pay a contribution
  • To allow you to spend or give away the funds collected in your online money pool
  • To allow you to thank the participants for their contribution in your online money pool
  • To ensure the detection and prevention of money laundering and terrorist financing
  • re le blanchiment d'argent et contre le financement du terrorisme

For the organizer

  • Name of the online money pool
  • Name of the organiser
  • Date of the event
  • Description of the event

For the participant

  • Last name, first name
  • Email address
  • Amount spent
  • Bank details (card number, expiry date, cryptogram)
  • Personalised message for the beneficiary

For the beneficiary

  • Last name, first name
  • Email address
  • Personalised message
  • Gift card number

Please note that bank details are not collected by us but directly by our payment service providers.


  • Performance of a contract


  • For the organiser and the beneficiary customers: 3 years after the last activity in store, or mail/sms*5 activity, or online store activity.
  • For potential organisers and beneficiaries: 3 years after the last mail/sms*5 activity.
  • For the participant: 1 year after participation.


NOTIFYING YOU OF THE AVAILABILITY OF A PRODUCT THAT YOU WISH TO PURCHASE ON PRINTEMPS.COM
  • To notify you about the availability of a product that you wish to purchase.


  • Email address


The time needed to complete the services.

OPENING AND MANAGING YOUR LIST ON PRINTEMPS LISTES
  • To allow you to create your wedding/birth/gift list 100% shopping or 50/50 shopping & cash
  • To enable you to manage your customer account, your gift list and your Printemps Listes card
  • To manage sales promotion after the opening of a list
  • To allow you to personalise your account and offers
  • To manage the sponsoring of a wedding or birth list
  • To allow you to thank the participant


Common data processed by Printemps Listes for both types of lists: 100% Shopping List and 50/50 Shopping & Cash List:

  • Printemps Listes account number
  • Account opening date
  • Account expiry date
  • Title, last name, first name
  • Date of birth
  • Email address
  • Phone number
  • Postal address
  • Country of residence
  • Type of event
  • Date of the event
  • Printemps Listes Contract
  • List of personalisation options (visual and text)
  • Pre-selected gift list
  • Participation list
  • Date of membership
  • Contract end date
  • Statements of account (participation, purchases, payments, transfers participation, refunds)
  • Account balance
  • Remaining balance on honeymoon in case of deposit
  • Card number Printemps Listes and status
  • Power of attorney for a third party designated by the beneficiary or beneficiaries for the granting of a Printemps Listes card
  • Printemps store opening and connecting
  • Purchase data in the framework of the list
  • Sponsor data collected following the sponsorship of a marriage or birth list
  • Data related to accepting or declining sales prospecting by e-mail
  • Data allowing the cancellation of the Printemps Listes account in the event of loss or theft of the card.


Specific data processed by Printemps Listes for the 50/50 shopping & cash list on the Zankyou website:

  • Zankyou login
  • Title, last name, first name
  • Email address
  • Postal address
  • Phone number
  • Selected Printemps Store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of the wedding
  • Choice of the 50/50 list
  • List opening channel
  • List status at Zankyou/associated dates
  • Donation transfers/refunds
  • Donation information (Zankyou Operation ID, channel, date, donation details, participant's nameand, if applicable, donation amount)
  • The data related to accepting or declining sales prospecting of Printemps Listes by email with communication preferences


  • Zankyou login
  • Title, last name, first name
  • Email address
  • Postal address
  • Phone number
  • Selected Printemps Store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of the wedding
  • Choice of the 50/50 list
  • List opening channel
  • List status at Zankyou/associated dates
  • Contribution transfers/refunds
  • Contribution information (Zankyou Operation ID, channel, date, contribution details, name of participant and, if applicable, contribution amount)
  • The data related to accepting or declining sales prospecting of Printemps Listes by email with communication preferences


  • Performance of a contract
  • Your consent (You have the right to unsubscribe from marketing communications in regards to your list)


  • An account is open until the first anniversary of the event. It can be renewed for an additional year after the request has been approved.
  • The accounts whose amounts are balanced by the operations carried out by the beneficiaries of the lists are anonyms 3 years after the last date of activity.


MANAGE THE ORDER OF LE TEMPS PRINTEMPS EXPERIENCE

  • To allow you to create a Le Temps Printemps experience
  • To allow you to manage your customer account
  • To process your order and ensure its follow-up and finalization: personalize your experiences, book your day
  • To manage any contact you have with us regarding your order
  • To manage, if necessary, the sending of commercial offers
  • To allow you to thank participants


  • Title, surname, first name
  • Email and postal addresses
  • Telephone number
  • Type of event / Name of experience
  • List of participations
  • Account statements (participations, purchases, payments, transfers, reimbursements)
  • Account balance
  • Data relating to approval or refusal of commercial prospecting by e-mail


  • Performance of a contract
  • Your consent 


For the duration of your account's validity and 3 years after its closure, which occurs 18 months after its creation date.

MANAGING YOUR CONTRIBUTIONS IN PRINTEMPS EXPERIENCE LISTES OR LE TEMPS PRINTEMPS

  • To manage contributions from a list's participants or in le Temps Printemps Experience
  • To allow the beneficiary or beneficiaries on the list or in Le Temps Printemps Experience to thank participant


  • Participant's full name, last name and first name
  • Email address
  • Postal address
  • Country
  • Message from the participant to the beneficiary of the liste / message from the organizer to the beneficiary of Le Temps Printemps experience
  • Data for managing the contribution in a list or in Le Temps Printemps experience (date and time of the contribution, product reserved, amount of the contribution for example)
  • Method of payment and bank details (It is specified that payment and bank details are not collected by us but directly by our payment service providers - for more information, please see the "Manage your order payment" section above)
  • IP address of the connection


  • Performance of a contract


  • Contributor: 3 years after after participation in a list or experiment Le Temps Printemps



INVITING YOU TO THE BIG WEDDING RELATED TO PRINTEMPS LISTES


  • Title, last name, first name
  • Planned wedding date
  • Email address
  • Data related to the accepting or declining sales prospecting and subscrition preferences.



  • Performance of a contract
  • Your consent (to send you marketing communications)



  • 3 years from the date of the wedding's registration



MANAGE YOUR PURCHASES REMOTELY IN PARTICIPATING PRINTEMPS STORES


  • The creation and management of your mail order account
  • Remote sales in participating stores for products featured in Live and Stories on the @printempsofficial Instagram account, via the www.printemps.com website, Personal Shoppers (enabling you to place your order, managing payment for your order)
  • Managing and tracking your orders (processing your order and tracking it, as well as delivering the product to the address indicated or Click and Collect, managing product returns, managing any contact you have with us regarding your order)


  • Title, surname, first name
  •  Telephone number
  • Postal address
  • Country
  • E-mail address
  • Date of birth
  • Transaction number, amount and date
  • Details and brand of items purchased
  • Distance selling account creation date
  • Order history
  • Bank details (cardholder, card number, expiry date, cryptogram)
  • Club Printemps loyalty account management data (membership date, card type, Club Printemps account number, Visa Printemps card number).
  • Data relating to remote purchases made by the Club Printemps member.
  • Your status, your benefits and the amount of your kitty (if you have joined the Club Printemps loyalty program).
  • Please note that bank details are not collected by us but directly by our payment service providers..


  • Contract performance




  • Loyalty card customers: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity.
  • Non-loyalty card customers: as long as necessary for the fulfillment of purposes


MANAGING REGISTRATIONS TO CLUB PRINTEMPS


  • To manage your loyalty programme registration
  • To enable you to benefit from our Welcome offer (reserved for our international customers)
  • To enable you to create and manage your account on printemps.com
  • To enable you to manage your loyalty card in the Wallet of your phone
  • To manage the promotion, improvement and personalisation of your offers and services as well as the follow-up of customer relations within the framework of the programme membership.
  • To manage your loyalty programme benefits and services
  • Data standardization
  • The recovery of purchases made at Printemps and paid for using the Printemps Visa payment card in case of declining the credit file due to missing or erroneous supporting documents, or in case of exercising the right of withdrawal.


  • Title, last name, first name
  • Phone number
  • Postal address
  • Country of residence
  • Email address
  • Date of birth
  • Payment data (date and amount of the transaction, type of payment method) It is specified that payment information (credit/debit card number/bank details) is not collected by us but directly by our payment service providers.
  • The data enabling the management of the Club Printemps loyalty account (date of membership, type of card, customer complaint, Club Printemps account number, Printemps Visa payment card )
  • Data related to purchases made by the individual who has joined the Club Printemps programme
  • Data on possible returns (return date, return amount) and data on vouchers (vouchers amount)
  • The history of tier-points and benefits
  • Data related to accepting or declining sales prospecting and subscription preferences
  • Supporting data enabling the cancellation of the programme or Club Printemps Account by a third party acting on behalf of the holder (death, guardianship, etc.).
  • Data enabling the cancellation of the Club Printemps programme due to loss or theft of the card (identity document).
  • Passport number (for the subscription to the loyalty program and for registration to the Welcome offer, only for our international clients).


  • Performance of a contract (for the management of your loyalty programme registration)
  • Your consent (to send you marketing communications) (to send you marketing communications)
  • Legitimate interest of the Printemps companies (for the recovery of purchases made at Printemps and paid with Printemps Visa payment card)


  • 3 years after the last in-store activity, or mail/sms*5 activity, or online store activity.
  • The data processed in the framework of recovery is kept 15 days after the file is closed.


Managing registrations to Printemps.com, Printemps liste and Club Printemps' newsletter


  • To send you our newsletters
  • To allow you to manage your subscription preferences
  • To improve customer knowledge through reporting and statistics in order to send you marketing communications tailored to your preferences and interests. (Not applicable to Printemps Listes)


  • Title, last name, first name
  • Date of birth (not applicable to Printemps Listes)
  • Email address
  • Telephone number (not applicable to Printemps Listes)
  • Store and subscription preference data
  • Data related to accepting or declining sales prospecting (sms or email)
  • Postal code
  • City
  • Country


  • Your consent
  • Legitimate interest of the Printemps companies (to improve our customer insight)


  • Customers: 3 years after your last activity in store, or mail/SMS*5, or online store activity.
  • Potential customers: 3 years after your last activity.




MANAGING LIVE SHOPPING REGISTRATION


  • To send you confirmation of your registration
  • To allow you to access the live shopping session
  • To send you our commercial offers with your consent


  • Title, surname, first name
  • Email address


  • Your consent


  • Customer : 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect : 3 ans after last mail/sms*5 activity


BEAUTY DIAGNOSIS



  • Give you the benefit of a beauty diagnosis and recommend your beauty routine
  • Send you our commercial offers and/or contact you for a satisfaction survey with your consent 


  • Last name, first name, gender, age range
  • Email address and/or phone number


  • Your consent


  • Customer: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5


SALE OF SECOND-HAND PRODUCTS


  • Selling your second-hand product,
  • Follow-up of customer relations,
  • Improve customer knowledge
  • Send you our commercial offers with your agreement



  • Title, surname, first name
  • E-mail and/or telephone :
  • Address
  • Date of birth
  • Nationality :
  • Identity document number, date and issuing authority


  • Performance of a contract (sale of your second-hand product, customer relations)
  • Your consent for the sending of communications
  • Legitimate interest of Sociétés Printemps (to improve our customer knowledge)


  • Customer: 3 years after last in-store activity, or mail/sms*5 activity, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5



SENDING PROMOTIONAL OFFERS


  • To carry out promotional activities (Information on promotions, special offers, invitations to events and trade fairs)
  • To contact you via email, SMS or through a website display/animation about marketing offers that may be adapted to your profile and preferences. (Not applicable to Printemps Listes).



  • Title, last name, first name
  • Email address
  • Printania membership details (not applicable to Printemps Listes)
  • Data relating to accepting or declining sales prospecting and subscription preferences (sms or email)
  • Postcode
  • Consent
  • Legitimate interest of Printemps companies (to send marketing communications to people who are already customers of Printemps companies*6)
  • *6 Although we will be disappointed to see you leave, please not that you can stop receiving marketing communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by visiting the section "what are your rights and how to exercise them?"
  • Performance of a contract (for participation in competitions and lotteries)


  • Customers: 3 years after your last in-store, or mail/SMS*5 or online store activity related to the Printemps Listes account, or from the last trip.
  • Potential customers: 3 years after your last mail/SMS*5 activity.


COMPETITIONS AND LOTTERIES


  • To organize contests and sweepstakes
  • To send you commercial offers 



  • Title, surname, first name
  • Your e-mail address
  • Type and date of event (for Printemps Listes games)
  • Data relating to approval or refusal of commercial prospecting and subscription preferences (sms or email)
  • Zip code
  • Telephone number (for Printemps Listes games)
  • Data relating to the organization and processing of contests, lotteries and promotional operations (date of participation, answers given, nature of prizes offered, etc.).


  • Performance of a contract (for participation in competitions and lotteries)
  • Consent (to send you commercial communications*6)

*6 Although we will be disappointed to see you go, we remind you that you can object to receiving commercial communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by referring to the "what are your rights and how to exercise them?" section.


  • Customer: 3 years after last in-store activity, or mail/sms activity*5, or e-commerce activity
  • Prospect: 3 years after last mail/sms activity*5


TARGETED ADS


  • For a third party or a partner to carry out advertising profiling on behalf of the Printemps companies.
  • To display/send you personalised advertisements adapted to your preferences and interests.


  • Browsing and analysis cookies
  • Email address


  • Consent*7

*7 You can switch off targeted advertising by changing your targeted advertising cookies preferences from our cookies management centre. Please be aware that refusing targeted ads only means that you will no longer receive adverts specifically targeted to you. It does not prevent the display or receipt of other types of non-targeted advertising.



  • For cookies: 13 months after the storage of cookies.
  • For email address:
  • Customers: 3 years after your last in-store, email/SMS*5 or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


MANAGING OF ONLINE APPOINTMENTS


  • To manage the online beauty appointment booking service (except for the Eyebrow and Hairdressing Workshop) on printemps.com
  • To manage the online appointment scheduling service with our Personal Shoppers on printemps.com and inform you by email of the services and shopping sessions organised by our experts.
  • To manage the online appointment booking service for trying on your wedding outfit on Printemps Listes and Printemps.com

For your beauty appointments:

  • Title, last name, first name
  • Email address
  • Mobile phone number
  • Loyalty card number
  • Data related to accepting or declining sales prospecting

For the fitting of the wedding outfit:

  • Date of the wedding
  • Type of fitting
  • Appointment date
  • Clothing size
  • Wedding theme
  • Budget for the wedding outfit
  • Type of outfit/dress models desired
  • Accompanying individual for the fitting
  • Title, last name, first name
  • Email address
  • Postal address
  • Mobile phone number (to confirm the appointment by SMS)
  • Date of birth
  • Country
  • Data related to accepting or declining sales prospecting

For your appointments on Printemps.com:

  • Title, last name, first name
  • Phone number
  • Country of residence
  • Email address
  • Date of birth (if you join the Club Printemps loyalty programme)
  • Your tier points (if you have joined the Club Printemps loyalty programme)
  • Your Club Printemps days (if you have joined the Club Printemps loyalty programme)
  • Account creation date
  • Methods of payment
  • Delivery address
  • Invoicing address
  • Purchase history


  • Performance of a contract
  • Consent (to send you communications related to shopping organised by our sales experts)


  • Customers who have not given their consent to sales prospecting: The data is kept for 3 years after the appointment has been made.
  • Customers who have not given their consent to sales prospecting: 3 years after the last mail/sms activity*.


CUSTOMER SERVICES FOLLOW-UP


  • To manage your telephone conversations with our customer service.
  • To manage exchanges via Chat, Instant Messaging, or our private messaging on social networks.
  • To manage email exchanges.
  • To manage in-store exchanges.
  • To manage any complaints.
  • To provide you with any information about our Sites, items and orders.
  • To provide you with information about the Club Printemps loyalty programme.
  • To manage online conversations with our personal shoppers.
  • To manage the follow-up of a gift list with Printemps Listes, a contribution, a winner in a contest, an online appointment or a touch-up, or using Le Temps Printemps experience


  • Title, last name, first name
  • Phone number
  • Email address
  • Type of claim
  • Store concerned
  • Your message to our customer service department
  • Account creation date
  • Preferred visit date or date of contact with your Le Temps Printemps experience beneficiary
  • History of complaints (dater and exchanges with our customer service)
  • Order number or booking reference
  • Order history (online and in store)



  • Performance of a contract
  • Consent (to record your phone conversations with our customer service team)
  • Duration for which recorded phone calls are stored: 3 months (not applicable to Printania)
  • Duration for which exchanges with our customer service by email and chat are stored: 24 months (not applicable for Printania)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.
  • Duration for which recorded phone calls are stored: 1 month.
  • Duration for which conversations with our customer service team via email and chat are stored: 24 months.
  • Retention period for voice messages left on the Printemps.com customer service answerphone : 1 week for voice messages heard by customer service, 2 weeks for voice messages that have not been processed by customer service


Improving Printemps.com and Club Printemps' customer experience


  • To measure the quality of our services.
  • Monitor and improve our Sites and provide you with personalised offers and services
  • To record certain telephone and chat conversations with our customer service advisors in order to improve our service.
  • To manage your participation in our customer satisfaction surveys.



  • Title
  • Last name
  • First name
  • Email address
  • Telephone number
  • Order number
  • Location data (IP address of the computer connecting to the site) to show you the nearest store or to let you connect to the site of the Printemps store nearest to your location.
  • Preferred data of the selected Printemps Stores
  • Customer notification
  • History of conversations with customer service
  • Browsing data


  • Legitimate interest of the Printemps companies
  • Consent (to record your phone conversations with our customer service team)


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.
  • Duration for which recorded phone calls are stored: 3 months
  • Duration for which conversations with our customer service team via email and chat are stored: 24 months
  • Duration for which customer satisfaction surveys are stored: 24 months.
  • Cookies: 13 months after storage.


Improving Printemps.com, Printemps Listes, Club Printemps and Printemps stores' customer knowledge


  • To carry out statistical studies and aggregate customer segmentation and management indicators.
  • To share data within the Printemps companies for the purposes of customer insight.
  • To carry out analyses related to email behaviour (openings, clicks)
  • To enhance your profile using data related to your internet browsing (cookies, browsing data, audience analytics, etc.)
  • To complete your profile if you make a purchase using the information from your account.


  • Title
  • Last name
  • First name
  • Address
  • Email address
  • Telephone number
  • Account creation date
  • Date of birth
  • Date of event
  • Type of event
  • Country of residence
  • Language
  • Order date
  • Number of orders
  • Purchase frequency
  • Products ordered
  • Brand ordered
  • Order amount
  • Browsing data (browsing and performance cookies)
  • Printania data (ttier,money pool amount, benefits ...)
  • Email and sms usage data (date sent, open email, click)



  • Legitimate interest of the Printemps companies


  • Customers: 3 years after your last in-store, email/SMS*5, or online store activity.
  • Potential customers: 3 years after your last email/SMS activity *5.


Managing your rights on Printemps.com, Printemps Liste, Club Printemps and Printemps stores


  • To manage any request to disclose, delete or modify your data, access your data, object to or restrict the processing of your data, as well as any request for the portability of your data.
  • To manage your requests to withdraw from or object to the Printania loyalty programme, marketing communications, or the newsletter.



  • Title
  • Last name
  • First name
  • Telephone number
  • Address
  • Email address
  • Date of birth
  • Data allowing the management of your Printania loyalty account (if you are a member):
  • Subscription date
  • Card type
  • Card number
  • Tier
  • Data relating to purchases made: Data collected upon a purchase made by the loyalty cardholder in order to calculate the tier and shopping points (if you are a member)
  • Data collected during a purchase by the Printemps Listes cardholder
  • The identifiers and information collected on the personal account (if logged in)
  • User details and information collected in your personal account and/or on the mobile application (if you are a member)
  • Preference data with the choice of 3 favourite brands (if you are a member)
  • Subscribed statutory services (if you are a member)
  • Data linked to the benefits available to subscribed customers (Printania Days, Printania discount vouchers)
  • Data relating to the acceptance or refusal of marketing offers
  • Problems encountered by the customer and the response provided by customer service
  • Data related to the Printemps Listes account (Printemps Listes card/status, event date, extension/closure of account, freedom feature: refund 10% of contributions)


  • Legal obligation


  • 3 years from the final response to the request.


PREVENTING AND TRACKING FRAUD AND DELINQUENCIES ON PRINTEMPS.COM, PRINTEMPS LISTES, PRINTEMPS STORES AND CLUB PRINTEMPS


  • To ensure the security of our websites.
  • To protect transactions against fraud. To this end, we use a third-party solution in order to detect any fraud and to assure us that the payment will be carried out by you or by any person that you have authorised for this purpose.
  • To manage fraud prevention in the use of the Club Printemps loyalty programme.
  • Monitor the benefits granted to our customers and/or business partners as part of our various loyalty programs or partnerships



  • Credit/debit card holder's name
  • Credit/debit card number
  • Transaction IP


For Club Printemps fraud management:

  • Last name, first name
  • Email address
  • History of the loyalty card holder's transactions (date and amount of transactions, favourite products, means of payment, tax-free purchases, Welcome purchases, use of loyalty card offers)
  • Data for the management of the Club Printemps loyalty account (date of membership, type of card, customer complaint, Club Printemps and/or CACF account number, Visa Printemps card number)
  • History of status points and benefits, membership levels
  • Main store


For the management of advantages :

  • Last name, first name
  • Passport number
  • Legitimate interest of the Printemps companies


  • Storage of data by our payment provider for the duration required for it to complete this task.
  • For Printania fraud management: retention of data for the time necessary to achieve the purpose.


USE OF CONTENT GENERATED ON SOCIAL MEDIA


  • To ensure the promotion of our products and services.
  • To analyse the content that you may post online.
  • To generate statistics.
  • To better understand your needs and expectations.


  • Usernames and public information
  • Information sent by direct message to our sites.
  • Content of social media posts


  • Legitimate interest of the Printemps companies



  • 1 year


ONLINE BROWSING AND COOKIES


We use cookies or similar technology (hereinafter referred to as "Cookies"*8) while your browse our website in order to:

  • Facilitate your browsing
  • Understand how you interact with us
  • Offer you adverts tailored to your browsing habits
  • Measuring the audience on our Sites

For further information about cookies and to manage the cookies that we store, please refer to our cookies management centre.

*8 Cookies are small text files that are recorded on your device (computer, tablet or mobile) when you browse websites.

  • Browsing cookies
  • Performance cookies
  • Functionality cookies
  • Targeted advertising cookies



  • Legitimate interest of the Printemps companies (for the cookies necessary for website browsing)
  • Consent (for all other cookies)


  • 13 months after the storage of cookies



*4 Regardless of the processing of your personal data for the strictly required duration in order to fulfil the corresponding purpose as indicated above, we may retain certain personal data relating to you for a longer duration in order to fulfil our legal obligations (for example, we must retain receipts and credit slips for 10 years). Furthermore, some of your personal data may occasionally be kept for longer if this data is needed to exercise legal rights, or if any liability could be incurred following the processing during this time, pursuant to the regulations in force. In this case, the data will be saved and protected with restricted access. This data will be deleted once the potential actions of each case have been advised or when the legal retention period for certain data has expired.


*5 Email or SMS activity refers to the lack of response to a request by email or by SMS, i.e. you have not clicked on a hyperlink contained in an email or SMS.

4. HOW DO WE COLLECT OR RECEIVE YOUR PERSONAL DATA?


Your personal data may be collected:

  • Directly from you when you complete our collection forms, questionnaires, in store or on our Sites printemps.com, listes.printemps.com and in the context of joining the Club Printemps loyalty programme (for example, when you create an account, when you contact our Customer Service, when you participate in a competition, when you answer a satisfaction survey, when you open a list or make a donation to a list whether at Printemps or on the zankyou.fr website for the 50/50 Shopping & Cash list, or when you make a purchase on our Sites or in shop, or when you make an appointment online).
  • Indirectly, via browsing data on your devices (for example, using cookies in order to understand your browsing on our websites), on Printemps and Printemps.com and Printemps Listes and social media pages, when this data is sent to us by the Printemps companies, or by any other means (When pairing your loyalty card on the www.placedestendances.com website, for example), or by the companies organising trade fairs in which the Printemps companies may participate (said organising companies having prescribed to obtain the consent of the individuals concerned).


In order to better know our customers and to make you benefit from appropriate commercial offers, your personal data may be transmitted to the following entities of Printemps Group :

 Printemps SAS

- Printemps.com

- BPCP (Printemps du Louvre)

- Citadium

- Place des tendances

- Made in design


When subscribing to a service, opening a list, a sponsorship, or opening an online money pool on Printemps.com, the organiser may communicate information related to other individuals for whom he or she books the service, or for whom he or she opens the list, the online money pool, or carries out the sponsorship, provided that he or she has obtained the prior agreement of the concerned individuals for such communication.

When we collect personal data directly from you, we denote the required fields with an asterisk, as they involve data that we need in order to fulfil the service in question or to allow you to use a feature. If you do not wish to complete these fields, it may affect our ability to offer you the requested products and services or your ability to access all of our websites features.

5. WHO RECEIVES YOUR DATA?


  • The Printemps companies, and the various authorised services of these companies helping to fulfil each purpose detailed above, may have access to all or part of your personal data, including:
  • Authorised persons within the Information Systems Department,
  • Authorised persons within the Marketing Department,
  • Authorised persons within Customer Service,
  • The Printemps companies Sales and Logistics teams (including the Printemps companies' sellers and store demonstrators),
  • Authorised persons within the Legal Department.
  • Within the framework of Printemps Listes: authorised individuals within the Printemps Listes Head Office and shops team, Printemps Affiliates and authorised persons within the finance department.


  • Your personal data may be sent to providers that the Printemps companies use to carry out services as part of the purposes set out above, for example:
  • Our hosting providers, which we need to store all of your data, as well as for maintenance and technical support;
  • Our providers responsible for ensuring the management and security of payments that you make on our website;
  • Our providers responsible for delivering the products that you order (for example, delivery or postal services)
  • Our providers to which we entrust product storage, preparation and delivery services and which manage product returns
  • Our providers responsible for customer service
  • Our providers responsible for conducting analyses and segmentations, web analytics, marketing and business studies, and personalised advertising campaigns
  • The providers responsible for the Printemps Group's technical and financial services.
  • Our Printemps Listes routing service for sending Printemps Listes cards to gift list recipients.

Our providers are selected by us according to their data security and confidentiality capabilities, and must respect the personal data regulations applicable to subcontractors. As such, we sign contracts with all of these recipients to ensure that they demonstrate an adequate level of data protection security, and we send precise processing instructions to each of them. Furthermore, we only provide them with the information that they need to carry out the service.

  • We may send encrypted personal data (for example: your email address) or certain non-identifying data (e.g. socio-demographic data and consumer profile, cookies or technical identifiers) to third parties, without their being able to identify you by name, for the purposes of targeted advertising on third-party websites. The legal basis for this data processing is the legitimate interest of the Printemps companies. In this context, your data is processed by the third party in question, which acts as a Data Controller and is subject to its general terms and conditions and its personal data protection policy. The third party must ensure that it has received your prior consent in order to send you marketing communications. We recommend that you read the personal data protection policies of these third parties before consenting to having your data sent to them. You can refuse these targeted ads by notifying us (see instructions in the section "What are your rights and how do you exercise them?") or by amending your account settings on these third-party websites. You have the ability to opt-out of such ad targeting by directly setting up your account on the site of these third parties.
  • We may send encrypted personal data (e.g. email address, country) or certain non-identifiable data (cookies) to our social media, without their being able to identify you by name, in order to show you personalised adverts on social media (further information can be found in the "Social media" section). This data is primarily used to establish matching in order to recognise you as a customer of the Printemps companies and to send you personalised advertisements from us, or to send you targeted ads from the Printemps companies according to your interests on social media. The legal basis for this data processing is the legitimate interest of the Printemps companies. You can refuse these targeted ads by notifying us (see instructions in the section "What are your rights and how do you exercise them?") or by changing your social media account settings. You have the ability to opt-out of such ad targeting from the settings of your social network user account.
  • We may send some of your personal data to our digital marketing partner so that we can link up your devices (computer, mobile, etc.) and provide you with a cohesive experience on the various devices that you use to access our website. To learn more about cross-device linking or to oppose it, please visit? www.criteo.com/privacy/.

Furthermore, other recipients may have access to all or part of your personal data depending on their level of authority and purpose, including:

  • Police and legal authorities, particularly in the case of a court order.
  • If we divest or transfer all or part of our business or our assets, for example as part of a merger or sale, we may transfer your personal data to the potential acquirer of the business or assets. As a result, the acquiring party shall act as the new Data Controller, and its personal data protection policy shall govern the processing of your personal data. Furthermore, please note that operations of this nature may justifiably involve prior audits carried out by professionals using appropriate safeguards and security measures in order to ensure the confidentiality of the data accessed. In the event that a transfer or assignment of our assets containing your personal data is effectively carried out, we will implement information procedures that ensure that you can exercise your rights over your personal data.


6. AUTOMATED DECISION-MAKING


Personal data collected on our sites or as part of the Club Printemps loyalty programme, may be automatically processed in order to secure transactions made on our websites against fraud and misappropriation, thereby assuring you an optimum service quality and securing your payment methods. For this purpose, we use a solution developed by a third-party provider that uses an algorithm to determine the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person. We also use an algorithm that enables us to identify suspicious behaviour on the part of customers when using the Club Printemps loyalty programme. This processing involves human intervention in which the final decision is made by a natural person.

7. PROFILING


When we send communications or display content personalised to your areas of interest and your preferences, we may use certain analysis techniques called "profiling" (defined as any form of automated processing of personal data that involves using this data to evaluate certain personal aspects about an individual; for example, to analyse or predict elements concerning their economic situation, personal preferences, interests, or needs). This means that we may use and analyse the personal data mentioned above (including age, purchase history, browsing data, etc.) to predict your personal preferences and/or interests and offer you products that we think may interest you.

In certain circumstances, you have the right to object to the use of your data for profiling purposes. To do this, please refer to the section "What are your rights and how to do you exercise them?"

You can unsubscribe from the newsletter at any time, at no cost to you.

8. SOCIAL MEDIA


Printemps is present on several social networks such as Facebook, Twitter, Pinterest, TikTok, Instagram and WeChat (for our international clients).

Please note that the information linked to your browsing (pages visited, products viewed, category of the product viewed, products purchased or categories of the products purchased) is captured by social media for the purposes of their own targeted advertising via the cookies that are stored during your browsing of our website. This processing is based on the consent that you give when you accept cookies. You can withdraw your consent by changing your browser settings (see the cookies settings for various browsers below) or in our cookie settings.

Furthermore, we may collect certain personal data and information related to your activity on the social media pages of our own purposes. This data is used for statistical analysis (audience measurement on our pages) as well as for advertising purposes to improve our customer relationships and the advertisements that are showed to you, in order to offer you a personalised experience. Please note, however, that we will never publish content on your Facebook profile. This data processing of the Printemps companies' pages on social media is governed by this Privacy Policy. However, the Printemps companies are not responsible for the subsequent use of your data by the social networks for their own purposes. As such, each of the social networks used by the Printemps companies has its own data protection policy. We recommend that you consult them; particularly to learn more about your rights and your social media account settings.

We remind you that any content published on social media may be viewable to the public. Therefore, please exercise caution in giving away certain information (for example, your address or financial details). We cannot be held responsible if you give away personal information on one of our social media pages, and we recommend that you do not disclose this type of information.

9. WHERE IS YOUR PERSONAL DATA STORED?


Your personal data is stored on the servers of a service provider located in France.

However, personal data may occasionally be sent to providers located in countries outside of the European Union, with a different level of protection to that of the EU.

In this case, we contractually manage the transfer of data, with the support of the European Commission's standard contractual clauses, and we demand that these recipients implement the measures required to ensure the same level of personal data protection as required by the European regulation.

10. WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?


Your rights

In accordance with the General Data Protection Regulation in force, you can contact the Printemps companies to exercise the following rights:


Right to be informed about processing

You have the right to obtain clear, comprehensible, precise and easily accessible information on the way in which we process your personal data and the procedures for exercising your rights. You will find all of this information in this Privacy Policy.


Right to access your personal data

You have the right to ask the Printemps companies if we are holding personal data concerning you, and to request that we send it to you, subject to certain restrictions:


  • We can legitimately refuse to act on your request if it is manifestly unfounded, excessive or repetitive.
  • We can legitimately refuse to act on your request if it infringes on the rights and freedoms or a third party (the request must only concern your personal data and cannot contravene copyrights or trade secrets).

Please be aware that we may charge a reasonable fee if the delivery of the requested information incurs high administrative costs.


Right to rectify your personal data

You have the right to request the rectification of inaccurate or incomplete information concerning you.


You may exercise your right to rectification as follows:


  • You can contact us using the below contact information.
  • If you have an account, you can amend your data in the "My Account" tab on the Printemps.com website.
  • You can request a change to the data on your Club Printemps account at a Printemps store.


Right to erase your personal data (or right to be forgotten)

In certain cases, you have the right to request that the Printemps companies erase the personal data concerning you. Please be aware that the right to erasure may be refused in certain cases, particularly if an order, a purchase, a list, is being processed (in this case, we must wait until your order is delivered before erasing your data), if we must retain your data for legal reasons (for example, retaining receipts, retaining your data in order to exercise rights in court) or for legitimate reasons (for example, data used for aggregate statistical purposes).


Right to object to marketing communications and certain profiling

You have the right to unsubscribe or opt out of receiving marketing offers from one or more Printemps companies at any time, by following the steps set out in our communications (clicking on the unsubscribe link at the bottom of the marketing message that we send you) or by following the procedures in this Privacy Policy.


If you wish to object to profiling, please contact us using the contact details below.


Right to withdraw future consent for data processing based on consent

You may withdraw your consent to the processing of your personal data if this processing is based on consent. Please note that the withdrawal of consent applies only to the future and cannot affect the lawfulness of processing based on consent carried out before the withdrawal.


Right to restrict processing

You have the right to request the restriction of processing that we carry out on personal data concerning you. As a result, the processing of this data will be restricted: we may keep your data, but we cannot use it or process it. This right applies in the specific cases set out by the General Data Protection Regulation.


Right to data portability

You have the right to receive a part of your personal data in a machine-readable format, in order to store it elsewhere or to easily transmit it to another database, with a view to reusing it for other purposes. Please note that only portable personal data (reusable data) will be sent to your under this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and is based on your prior consent or on the performance of a contract agreed with you.


Right to formulate guidelines for the processing of your personal data after death

You have the right to formulate general guidelines (to a trusted third party digitally certified by the French Data Protection Authority (CNIL) that will formulate guidelines on all of the deceased person's data) or specific guidelines (to a data controller for guidance concerning specific data processing only) relating to the conservation, erasure and communication of your personal data after your death.


Right to lodge a complaint with a supervisory authority

If you are unable to exercise your rights or if you wish to report a breach of the personal data protection rules, you have the right to lodge a complaint to the French Data Protection Authority (CNIL).


How can you exercise your rights?

To exercise your above rights with one of the Printemps companies, write to us via email at vosdonneespersonnelles@printemps.fr or by post to the following address: Printemps, Direction Marketing, 102 rue de Provence 75009 Paris, France


Right to manage or deactivate cookies

You can manage or delete cookies from your computer, phone or any other device as you browse Printemps.com using our Cookies management centre.


You can also choose to block cookies on your computer directly in your browser's server settings.


Further information about how to do this can be found at the following link (in French): www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser


However, please note that your browsing experience on the website may become limited.


The procedure for deleting cookies is different for each browser.


For Google Chrome, the procedure is at the following link: https://support.google.com/chrome/answer/95647


For Mozilla Firefox, the procedure is at the following link: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox


For Internet Explorer, the procedure is at the following link: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies


For Safari, the procedure is at the following link: https://support.apple.com/en-gb/guide/safari/sfri11471/mac


Your choices

Please note that you can change your subscription preferences (choice of marketing communications from the Printemps companies), and how these communications are sent, at any time from your account.


Amendments to our Privacy Policy

We may occasionally be required to modify this Privacy Policy, particularly in order to comply with any regulatory, legal, editorial or technical changes. We advise that you consult this page regularly so that you are aware of any potential amendments or updates to this policy.

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